Welcome to PayDrape. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
The product is unused, unwashed, and unworn.
Original tags, labels, and packaging are intact.
The product is in its original condition without stains, damage, perfume, deodorant marks, or alterations.
A valid order number or proof of purchase is provided.
Returns requested after 7 days of delivery will not be accepted. Clear return windows and eligibility conditions are considered standard practice for ecommerce apparel stores.
2. Non Returnable Items
The following items cannot be returned or exchanged:
Products purchased during Clearance or Final Sale.
Customized or personalized products.
Gift cards or promotional items.
Products that have been used, washed, damaged, or altered by the customer.
Products returned without original tags or packaging.
3. Wrong, Damaged or Defective Products
If you receive:
A damaged product
A defective product
The wrong item
An item with missing parts
Please notify us within 48 hours of delivery by emailing our customer support with:
Order Number
Product photographs
Images of the package
A brief description of the issue
After verification, PayDrape will arrange a replacement or full refund at no additional cost.
4. Exchange Policy
We offer size exchange subject to product availability.
Exchange requests must be placed within 7 days of delivery.
If your requested size is unavailable, you may choose:
Store Credit
Refund (where applicable)
Color or style exchanges are not guaranteed and depend upon stock availability.
5. Return Process
To initiate a return:
Email our customer support.
Mention your Order ID.
Share the reason for return.
Attach product photographs (if required).
Our team will review your request within 2 business days.
Once approved, a pickup will be scheduled (where service is available).
If reverse pickup is unavailable in your location, you may be requested to ship the product to our return address.
6. Refund Process
Once your returned product is received and passes quality inspection:
Refunds will be initiated within 5–7 business days.
Refunds will be processed to the original payment method.
COD orders will be refunded via bank transfer or UPI after verification.
Bank processing times may vary depending on your payment provider.
7. Return Shipping Charges
If the return is due to a PayDrape error (wrong, damaged, or defective product), return shipping is completely free.
For returns due to size preference or change of mind, return shipping charges may be deducted from the refund amount, where applicable.
8. Order Cancellation
Orders may be cancelled before they are shipped.
Once the order has been dispatched, cancellation is not possible. You may initiate a return after delivery if the product is eligible under this policy.
9. Quality Inspection
All returned products undergo a quality inspection.
Returns may be rejected if the product:
Has been worn or washed.
Contains stains, perfume, makeup, or deodorant marks.
Is missing tags or original packaging.
Shows signs of damage caused after delivery.
If the return is rejected, the product will be shipped back to the customer.
10. Refund Timeline
Stage
Timeline
Return Request Approval
1–2 Business Days
Pickup Completion
2–5 Business Days
Quality Inspection
1–2 Business Days
Refund Initiation
5–7 Business Days
Bank Credit
3–10 Business Days
11. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
This policy is designed to provide a fair and transparent shopping experience while protecting both customers and PayDrape. We reserve the right to refuse returns that do not meet the conditions stated above. Well-defined return timelines, eligibility criteria, and refund procedures are widely recommended for apparel ecommerce businesses.
